Mmmm… Interesting….
I’ve now had a chance to read through the first issue of Dan Raine’s Immediate Edge Newsletter and taken a look at the rest of the content on the site. I was immediately struck by how clean and functional the site looks. That, and some of the Web samples, show that Dan has definitely got a good eye for design (or at least knows someone else that does). I bring that up because it’s something I have strong opinions about and I think presentation is very important.
So what about the content?
Well, it’s actually rather excellent. There’s a few things I need to re-read to fully grasp what’s going on but, on the whole, everything has been very well explained. There are ideas and techniques in there that I would never have thought of myself. And there’s certainly a few that I can use for my Mercury Project though I don’t think many so far will be appropriate for my main business.
I’d like to be more specific about what’s in there but I don’t think that would be fair to Dan. Besides, any quick summary I could give here wouldn’t really do the subject justice. If I put some of the techniques into practice then I might explain what I’m doing when I do it.
There’s 2 things I would like to mention though. These are more about what Dan has done rather than the techniques he’s actually talking about. Sometimes it’s worth doing what others do and not necessarily just what they say. They are great techniques that I will definitely want to use myself.
The first relates to the money-back guarantee associated with the membership site. This is a 30-day guarantee which means that you can try out the first month and get a refund if it’s not for you. Now the first month’s content is great but it’s been structured so that some of the sections (articles) continue with “Part 2″ in the next month’s newsletter (and perhaps further parts after that). This makes someone less likely to cancel and get a refund because they really want the rest of the parts.
TIP#1: Ideally, a newsletter should have multiple topic areas each month with at least one of them left hanging with one or more further parts to come.
The other thing to do is describe what’s coming up in the next issue. This is not a new technique of course – you see it in magazines and other newsletters all the time – but it is so important to encourage continued subscription.
Now I don’t know how Dan has created his site and whether he will be allowing people to join at any time in the future but there is a risk with the guarantee if someone can join and get 9 months worth of back-content and then get a refund. You should always offer a money-back guarantee period though. Maybe it’s not an issue to worry about. People who would do that are freeloaders who like to take advantage of others. They probably have no intention of keeping their subscription in the first place.
So the second thing I wanted to mention was something that struck me when I was reading through the $15k challenge blog and making all my notes. Rather than focussing on a very specific craft niche, Dan went wide to capture a broad range of craft enthusiasts.
The really clever part (I thought) was rather subtle to begin with and could easily be missed in reading though the blog. On the opt-in page, he included a selection box to choose the specific craft each person was interested in. This was actually crucial to the long-term viability of this business because it started off so broad. It allowed Dan (later) to specifically target offers to people with the same interests and start to specialise. It also gave him a good idea of what sub-niches were more popular or more responsive, if that wasn’t clear from other research.
TIP#2: If you have an opt-in form, it’s worth thinking about whether there is a question you can ask that will help you later. It’s a micro-marketing questionnaire. You don’t want to ask lots of questions. Probably one or two at most. Offer a selection box with an “Other” option. If it must be freeform entry, ask a specific question rather than asking for open ended ‘comments’ (I’ll tell you about my experiences with this in another post). Even in a focussed sub-niche, there must be a question you can ask to discover a little bit more about your target market and how they differ.
